Helpline Adviser Salary: £16,988 FTE (pro rata) Location: Exminster Hours: 22-37 hours (Full time and part time hours available).This post includes Saturday working on a rota system. Contract: This is a fixed-term contract to 30th April 2023 Acting as first-point of contact for all enquiries to Devon Carers; ensuring that all incoming telephone calls are dealt with in a friendly, professional manner whilst also providing a sympathetic ear for carers in distress. Your role is to provide advice & guidance and direct carers to the appropriate support services. Key responsibilities include: To answer telephone calls from carers, professionals and general enquiries to Devon Carers; Assisting carers to make informed choices by offering impartial and factual information where applicable, offering a listening and responding approach; Signposting and/or referring carers to Carers Assessments (including booking telephone appointments) where relevant; To make an accurate record of every call and carry out any action required or ensure that it is passed on for action. Full details can be found in the Job Description Closing date for applications: 5pm Friday 6th July 2018 To apply Please download an application form and return it to [email protected] Please use the supporting statement to evidence how you are suitable for the role. Please use the supporting statement to evidence how you meet the essential and desirable criteria in the job description. Please indicate clearly on your application which position and area you are applying for.