Carers Support Manager Are you an enthusiastic individual looking to work for an award-winning organisation that makes a real difference to the lives of others? We are looking for an eager and experienced manager to join our busy and friendly Devon Carers Team! Devon Carers is a service delivered by Westbank, and is one of the largest and most successful carer’s services in the UK, providing information and support to over 22,000 unpaid carers of all ages. Westbank is a well-established charity based in Exminster that aims to promote and improve the health and wellbeing of people in the local community, across Devon and beyond. We employ local staff to deliver the work of Devon Carers, across Devon, as part of an integrated service. For more information about Devon Carers, please visit our website - https://devoncarers.org.uk/ Your role will include: The main purpose of this job is to lead the development and delivery of services for carers in North Devon, and promote carers needs and the services of Devon Carers. This includes operational responsibility for delivery of Carer Support Management (CSM) in Devon. This is the collective name for the statutory functions that Devon County Council had delegated under the Care Act 2014 to Devon Carers, including carers assessments, support planning and reviews. Good management support for Carer Support Officers (CSO’s) front line staff will be key to the success of the service. The postholder will be required to become familiar with, and able to undertake, key aspects of the CSO role. About you: We will be shortlisting on the following criteria. Please submit a covering letter outlining how you meet the below criteria, along with a CV or application form. NVQ Level 5 or equivalent qualification in Leadership in Health and Social Care or equivalent, or willingness to work towards such a qualification; Experience of working in health and social care or a related field; Excellent communication skills, with the ability to present complex issues both verbally and in writing, as well as the ability to deal with conflict or sensitive situations; Ability to lead, mentor and develop a multi-disciplinary professional team of staff and volunteers, ensuring motivated and productive staff with high levels of commitment and job satisfaction; Excellent administration, organisational and record-keeping skills. Ability to use on-line databases, standard office packages including MS Office and Teams; Ability to demonstrate an understanding of the Care Act 2014 and adult social care legislation; Experience of gathering, recording and updating confidential information accurately in accordance with GDPR, Equality and Diversity regulations; Ability to plan and manage work to deadlines with good attention to detail, showing flexibility and responsiveness to changing circumstances. Full details can be found in the Job Description Rate of pay: £23,614.83 pro rata (£29,124.96 FTE) Hours per week: 30 Location: Bideford (with an option to work from home) Contract: Fixed Term until 30/04/2023 To apply Please download an application form, or submit an up-to-date CV, making reference to the shortlisting criteria, to [email protected] Closing date for applications: 09.00am Thursday 9th December 2021 Virtual Interviews will be held: Monday 20th December 2021 An Enhanced DBS Check is required for this role. About Westbank: Westbank is an award-winning registered charity, based in Devon, established in 1986. The organisation was originally set up to provide practical and emotional support to people in the villages along the west bank of the River Exe. The organisation now works with communities and individuals across Devon. We deliver our Devon Carers and Devon Young Carers services across Devon. The centre in Exminster includes a gym with disabled access equipment, Kidzone, conference facilities, day care services and volunteering; our community support services are delivered to local communities across Devon. We also manage Seachange, based in Budleigh Salterton, which provides health and wellbeing services to communities across East Devon.