Hospital Support Worker Are you an enthusiastic individual looking to work for an award-winning organisation that makes a real difference to the lives of others? We are looking for a passionate and motivated person to join our award-winning Devon Carers Hospital Services Team! Devon Carers is a service delivered by Westbank, and is one of the largest and most successful carer’s services in the UK, providing information and support to over 22,000 unpaid carers of all ages. We employ local staff to deliver the work of Devon Carers, across Devon, as part of an integrated service. The Hospital Services Team provide up to six weeks wellbeing support to family, friends and unpaid carers when either they, or the person they support, has been discharged from hospital. This service has been nationally recognised and has recently won a prestigious NHS Health Service Journal Award. For more information about Devon Carers, please visit our website - https://devoncarers.org.uk/ Your role will include: As a Hospital Support Worker: You will support family, friends and unpaid carers (‘carers’) when either themselves, or the person they care for, has been discharged from hospital; You will work to avoid admissions by supporting carers; You will carry out initial conversations with carers to determine their route through the service; You will carry out initial assessments with carers to establish needs arising from their caring role, and using a strengths-based approach to work with them to support these needs; You will deliver 1:1 wellbeing support for carers for up to six weeks after discharge from hospital. About you: We will be shortlisting on the following criteria: Experience of working in Health and Social Care, or a related field; Experience of providing one-to-one advice or support in a similar/relevant role; Experience of being a carer or working with carers; Excellent communication and inter-personal skills, with the ability to empathise with the needs of carers; Excellent administration, organisational and record-keeping skills, and ability to write in a clear, concise and professional manner; Good knowledge/understanding of carers and their issues; Good keyboard and IT skills, including use of MS Office packages; Commitment to working in a way that is carer-led and carer-focussed, ensuring services are of the highest quality. Full details can be found in the Job Description Rate of pay: £15,544.75 pro rata - £19,171.86 FTE (to be reviewed following successful probationary period) Hours per week: 30 - 37 Location: Mainly office-based in either Exminster, Bideford, Newton Abbot or Ivybridge (depending on location) Contract: Fixed-term until 31/10/2022 To apply: Please download an application form, or alternatively, submit an up-to-date CV, with a covering letter, outlining how you meet the shortlisting criteria, to [email protected] An Enhanced DBS Check is required for this role. About Westbank: Westbank is an award-winning registered charity, based in Devon, established in 1986. The organisation was originally set up to provide practical and emotional support to people in the villages along the west bank of the River Exe. The organisation now works with communities and individuals across Devon. We deliver our Devon Carers and Devon Young Carers services across Devon. The centre in Exminster includes a gym with disabled access equipment, Kidzone, conference facilities, day care services and volunteering; our community support services are delivered to local communities across Devon. We also manage Seachange, based in Budleigh Salterton, which provides health and wellbeing services to communities across East Devon.