About the role:

We are looking to recruit an empathetic and driven Hospital Support Worker who will become a proactive member of our Hospital Services team. You will play a crucial role in supporting family, friends and unpaid carers when either themselves, or the person they care for, has been discharged from hospital, by carrying out initial assessments with unpaid carers to establish needs arising from their caring role.

As a Hospital Support Worker:

  • You will support family, friends and unpaid carers (‘carers’) when either themselves, or the person they care for, has been discharged from hospital;
  • You will work to avoid admissions by supporting carers;
  • You will carry out initial conversations with carers to determine their route through the service;
  • You will carry out initial assessments with carers to establish needs arising from their caring role, and using a strengths-based approach to work with them to support these needs;
  • You will deliver 1:1 wellbeing support to carers for up to 6-weeks after discharge from hospital.

What we are looking for:

We will be shortlisting on the following criteria, so please make reference as to how you meet these in your covering letter, ensuring similar work examples are included

  • NVQ III, or equivalent, qualification in Health & Social Care, or another relevant field, or a willingness to work towards such a qualification;
  • Experience of providing one-to-one advice or support in a similar / relevant role;
  • Experience of assessing and meeting the needs of unpaid carers (including emotional), or an equivalent party;
  • Excellent communication and interpersonal skills, with the ability to empathise with the needs of unpaid carers;
  • Ability to assess information, apply eligibility criteria, and plan appropriate actions and support to unpaid carers at risk of developing, or who have, eligible needs;
  • Excellent administration, organisational and record-keeping skills, with the ability to write in a clear, concise and professional manner;
  • Good keyboard and IT skills, including the use of MS Office packages;
  • Self-motivated with the ability to use initiative and anticipate problems and provide solutions without close supervision.

Additional information can be found in the Job Description

Rate of pay: £12,435.80 pro rata - £19,171.86 FTE (increasing following successful probationary period)

Hours per week: Minimum 24 - 37 (working days to be agreed with successful candidate)

Location: Hybrid Working

Contract: Fixed Term Contract until 31/03/2023 

To apply

Our charity is committed to supporting inclusion and diversity in everything we do, so we encourage all candidates who meet the requirements to submit their application.

To help us better evaluate your suitability for the role, please submit an up-to-date CV, with a covering letter outlining how you meet the shortlisting criteria, to [email protected]. Please note that we cannot accept a CV without a covering letter outlining how you meet the shortlisting criteria.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

An enhanced DBS check is required for this role

About Westbank:

Westbank is an award-winning, Devon-based registered charity established in 1986 and became a company limited by guarantee in 2007. The organisation was originally set up to provide practical and emotional support to people in the villages along with west bank of the River Exe. The organisation now works with communities and individuals across Devon.

Devon Carers is a service delivered by Westbank, and is one of the largest and most successful carer’s services in the UK, providing information and support to over 22,000 unpaid carers of all ages. Devon Carers is the focus for the delivery of a number of services for carers of all ages across Devon, including peer support, hospital services and young carers.